Contact Carna Rose
Have a question about an order, shipping, account access, or one of our store policies? Contact our support team and include as much relevant information as possible so we can assist you efficiently.
Phone Support
Call us during normal business hours for general questions, order assistance, and customer support.
Email Support
Include your order number when contacting us about an existing purchase.
Response Time
Within 1–2 Business Days
Monday through Friday, excluding federal holidays and scheduled business closures.
Before You Contact Us
You may be able to find a faster answer on one of the pages below.
Help Us Assist You Faster
Providing complete information in your first message allows our support team to review your question more efficiently.
For Order Questions
- Your full name
- Your Carna Rose order number
- The email address used during checkout
- A clear description of your question
- Relevant tracking or delivery information
For Damaged or Incorrect Orders
- Contact us within 24 hours of delivery
- Include clear photos of the product
- Include photos of the shipping package
- Include a photo of the shipping label
- Keep all products and packaging until reviewed
What We Cannot Help With
Carna Rose products are offered exclusively for legitimate laboratory and scientific research. Our support team cannot provide assistance with:
Use and Administration
- Human or veterinary use instructions
- Medical or pharmaceutical guidance
- Dosing or administration instructions
- Reconstitution for human use
- Treatment or diagnostic recommendations
Unsupported Requests
- Returns outside the conditions stated in our policies
- Refunds for change of mind or ordering errors
- Requests involving unlawful or prohibited use
- Wholesale or special bulk pricing
- Claims regarding outcomes from product use
Laboratory Research Use Only
All Carna Rose products are sold exclusively for laboratory, analytical, and scientific research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or mitigation of any disease or medical condition.
Still Need Assistance?
Email the Carna Rose support team and provide the details needed to review your question. We generally respond within one to two business days.