Shipping & Returns
We work to process every Carna Rose order carefully, package it securely, and move it toward its destination as quickly as possible. Please review the policies below before completing your purchase.
Next-Business-Day Shipping
Orders are generally prepared to ship by the next business day after payment and order verification.
Tracking Provided
Tracking information is sent once an order has been processed and accepted by the shipping carrier.
All Sales Are Final
Due to the nature of our research products, routine returns, exchanges, and refunds are not accepted.
Order Processing and Shipping
Carna Rose works to process orders promptly while maintaining careful order verification, handling, and packaging procedures.
Processing Time
Orders are generally processed and prepared to ship by the next business day after the order has been successfully placed, paid, and verified.
- Business days are Monday through Friday, excluding federal holidays.
- Orders placed on weekends or holidays will begin processing on the next available business day.
- Processing time refers to the time required to prepare an order before carrier pickup.
- Processing time does not include the carrier’s transit or delivery time.
Shipping and delivery dates are estimates rather than guarantees. Carrier delays, weather, holidays, address issues, and events outside the control of Carna Rose may affect delivery time.
Shipping Methods and Delivery
Available shipping methods and applicable costs are shown during checkout. The options displayed may vary depending on the order, destination, and carrier availability.
Tracking Information
When tracking is available, tracking information will be provided after the order has been processed and transferred to the shipping carrier.
- Tracking may require additional time to update after the shipping label is created.
- Carrier scans and delivery updates are controlled by the shipping carrier.
- Customers are responsible for monitoring tracking and arranging prompt receipt of their orders.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please confirm all address details before submitting an order.
- Carna Rose is not responsible for delays caused by incomplete or inaccurate customer-provided information.
- Address changes cannot be guaranteed after an order has been submitted.
- Additional shipping charges may apply when a package is returned because of an incorrect or undeliverable address.
Delivery Responsibility
Delivered Packages
Once carrier tracking marks a shipment as delivered, the order is considered delivered to the address provided during checkout.
- Check all entrances and delivery areas.
- Ask household members or property staff.
- Contact the carrier for delivery details.
- Allow time for occasional early delivery scans.
Carrier Delays or Loss
Carna Rose will assist customers with available shipment information, but carrier transit, delivery scans, and carrier investigations are managed by the shipping provider.
- Weather and regional service interruptions
- Carrier routing or sorting delays
- Incorrect or incomplete addresses
- Unattended or unsecured delivery locations
All Sales Are Final
Due to the specialized nature of the products sold by Carna Rose and the need to protect product integrity, all sales are final.
We do not accept routine returns or exchanges and do not provide refunds for:
- Change of mind or buyer’s remorse
- Accidental or incorrect customer ordering
- Unused or unwanted products
- Products that have been opened or handled
- Dissatisfaction unrelated to a verified order issue
- Research project cancellation or changes
- Failure to review product details before ordering
- Failure to comply with applicable laws or requirements
Please carefully review product names, quantities, concentrations, and order details before completing checkout.
Damaged, Defective, Missing, or Incorrect Products
Although routine returns and refunds are not accepted, we will review verified concerns involving products that arrive damaged, defective, missing, or different from what was ordered.
Report the Issue Promptly
Contact Carna Rose through our contact page within 24 hours of delivery.
Please include:
- Your full name and order number
- A clear description of the issue
- Photos of the product and shipping package
- Photos of the shipping label and packing materials
- Any other information reasonably requested for review
Keep All Products and Packaging
Do not discard, use, alter, or dispose of the affected product, shipping box, label, or packing materials before Carna Rose has completed its review.
Failure to report the issue within the stated period or provide sufficient supporting information may prevent us from verifying and resolving the concern.
Resolution of Verified Order Issues
Each reported issue is reviewed individually. When Carna Rose confirms that an order was damaged, defective, incomplete, or fulfilled incorrectly, an appropriate resolution may be provided at our discretion.
Depending on the circumstances, the resolution may include:
- Replacement of the affected product
- Shipment of a missing product
- Correction of an incorrectly fulfilled item
- Store credit when another resolution is unavailable
- Another reasonable resolution determined by Carna Rose
Replacement requests and other remedies are subject to verification, product availability, and the specific facts surrounding the order.
Order Changes and Cancellations
We begin processing orders promptly. Because of this, order changes and cancellations cannot be guaranteed after an order has been submitted.
- Contact us immediately if you notice an error in your order.
- We cannot guarantee that product, quantity, payment, or address changes can be completed.
- Once an order has entered fulfillment or shipping, it cannot be canceled.
- An inability to cancel or modify an order does not make the order eligible for a return or refund.
Refused and Returned Packages
Packages that are refused, unclaimed, undeliverable, or returned because of an inaccurate customer-provided address are not automatically eligible for a refund.
- Original shipping charges are nonrefundable.
- Additional shipping and handling charges may apply if an eligible package is reshipped.
- Reshipment is subject to product condition, verification, and Carna Rose approval.
- Products that cannot be safely returned to inventory may not be eligible for reshipment or credit.
Customer Responsibility
By completing an order with Carna Rose, the customer is responsible for:
- Reviewing product descriptions before purchase
- Confirming the correct product and quantity
- Providing accurate billing and shipping information
- Monitoring shipment tracking and delivery status
- Receiving and securing the delivered package
- Following all applicable laws and regulations
- Using all products exclusively for legitimate research
Laboratory Research Use Only
All Carna Rose products are sold exclusively for laboratory, analytical, and scientific research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or mitigation of any disease or medical condition.
Have a Question About Your Order?
Contact Carna Rose before placing your order or promptly after discovering a shipping or fulfillment concern.