Shipping Policy
Carna Rose works to process every order promptly, package each shipment carefully, and provide clear tracking information throughout the delivery process.
Next-Business-Day Processing
Orders are generally processed and prepared for shipment by the next business day.
Tracking Information
Tracking details are provided once an order has been processed and transferred to the carrier.
Careful Packaging
Each order is packaged with care to help protect its contents throughout transit.
Order Processing Time
Orders are generally processed, verified, and prepared for shipment by the next business day after successful payment and order confirmation.
- Business days are Monday through Friday, excluding federal holidays.
- Orders placed on weekends or holidays will begin processing on the next available business day.
- Processing time refers to the time required to verify, prepare, package, and transfer an order to the carrier.
- Processing time does not include the carrier’s estimated transit or delivery time.
Next-business-day shipping refers to order processing and carrier transfer. It does not mean that every order will be delivered to the customer on the next day.
Shipping Methods and Rates
Available shipping services and applicable shipping charges are displayed during checkout. Options may vary based on the customer’s destination, package size, carrier availability, and the products included in the order.
The shipping method selected during checkout determines the carrier service used for the order. Estimated transit times are provided by the carrier and begin after the shipment has been accepted into the carrier’s network.
- Shipping charges are calculated and displayed before the order is completed.
- Carrier delivery estimates are not guaranteed arrival dates.
- Expedited shipping does not shorten Carna Rose order verification or processing requirements.
- Available destinations and shipping services are determined during checkout.
Shipment Tracking
Tracking information is provided after an order has been processed and prepared for carrier pickup.
A shipping confirmation may be generated when the shipping label is created. Tracking details may require additional time to update after the carrier physically receives and scans the package.
- Customers are responsible for monitoring shipment tracking and anticipated delivery.
- Carrier scans, routing updates, and delivery notices are controlled by the shipping provider.
- A temporary delay between label creation and the first carrier scan does not necessarily indicate that the shipment is lost.
- Contact Carna Rose if tracking does not update within a reasonable period after shipment confirmation.
Shipping Address Responsibility
Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.
Please carefully verify the recipient name, street address, unit or apartment number, city, state, and ZIP code before submitting an order.
- Carna Rose is not responsible for delays caused by inaccurate or incomplete customer-provided information.
- Address changes cannot be guaranteed after an order has been submitted.
- Carna Rose cannot guarantee that an order can be redirected after processing or carrier transfer.
- Additional shipping charges may apply when a package must be reshipped because of an incorrect or undeliverable address.
Packaging and Order Protection
Carna Rose orders are prepared and packaged with care to help protect the products throughout normal shipping and handling conditions.
- Products are reviewed during the fulfillment process before packaging.
- Packaging materials are selected based on the contents and shipping requirements of the order.
- Orders may be packaged together or separately depending on product availability and fulfillment needs.
- Packaging appearance may vary without affecting the identity or quantity of the products ordered.
Delivery Responsibility
Receiving Your Package
Customers are responsible for monitoring delivery status and making appropriate arrangements to receive and secure their package.
- Monitor the tracking information provided.
- Ensure the delivery location is accessible.
- Retrieve the package promptly after delivery.
- Use a secure delivery address when possible.
Packages Marked Delivered
When carrier tracking confirms delivery, the shipment is considered delivered to the address supplied during checkout.
- Check entrances and alternate delivery areas.
- Ask household members or property staff.
- Review any available delivery photographs.
- Contact the carrier for location details.
Carrier Delays
After an order has been transferred to the shipping carrier, shipment movement and delivery timing are controlled by that carrier.
Carna Rose cannot guarantee delivery dates or prevent delays caused by circumstances outside our direct control. These circumstances may include:
- Severe weather or natural disasters
- Federal holidays and seasonal shipping volume
- Carrier routing, staffing, or sorting delays
- Transportation interruptions
- Incorrect or incomplete delivery information
- Delivery restrictions or inaccessible locations
- Regional emergencies or government actions
Shipping and delivery estimates are provided for convenience and should not be interpreted as guaranteed arrival dates.
Delayed or Potentially Lost Shipments
A shipment is not automatically considered lost because tracking has temporarily stopped updating or the estimated delivery date has passed.
Carriers may experience delayed scans, routing changes, or temporary tracking interruptions while a package remains in transit.
Before Contacting Carna Rose
- Review the complete tracking history.
- Allow the carrier reasonable time to complete delivery.
- Contact the carrier for additional shipment details.
- Confirm that the shipping address entered during checkout was correct.
Carna Rose will provide available shipment information and may assist with a carrier inquiry when appropriate. Carrier investigations, claim requirements, and final delivery determinations are controlled by the carrier.
Products Damaged During Shipping
If an order arrives with visible shipping damage, contact Carna Rose through our contact page within 24 hours of delivery.
Please provide:
- Your name and order number
- A clear description of the issue
- Photos of the damaged product
- Photos of the exterior shipping package
- Photos of the shipping label
- Photos of the internal packaging materials
Do not discard, alter, use, or dispose of the product, shipping package, shipping label, or internal packing materials until the issue has been reviewed.
Failure to report damage promptly or provide sufficient documentation may prevent Carna Rose from confirming the cause of the issue or providing a resolution.
Refused, Unclaimed, and Returned Packages
Packages returned because they were refused, unclaimed, undeliverable, or addressed incorrectly are not automatically eligible for a refund.
- Original shipping charges are nonrefundable.
- Additional shipping and handling charges may apply before an eligible order is reshipped.
- Reshipment is subject to verification, product condition, availability, and Carna Rose approval.
- Products that cannot be returned to available inventory may not qualify for reshipment or credit.
- A package returned because of inaccurate customer-provided information remains subject to the Carna Rose returns policy.
Order Verification
Carna Rose may review or verify an order before shipment to protect customers, prevent fraud, confirm payment information, and maintain order accuracy.
Verification may include:
- Reviewing billing and shipping information
- Confirming payment authorization
- Contacting the purchaser for additional information
- Confirming unusual quantities or order activity
- Requesting information necessary to verify the order
Orders that cannot be verified may be delayed, canceled, or refunded to the original payment method at the discretion of Carna Rose.
Customer Responsibility
By placing an order with Carna Rose, the customer accepts responsibility for:
- Providing accurate billing and shipping information
- Selecting an appropriate and secure delivery address
- Monitoring carrier tracking information
- Receiving and securing the delivered package
- Reporting damaged or incorrect shipments promptly
- Reviewing all product and shipping information before completing checkout
- Complying with applicable local, state, and federal requirements
Laboratory Research Use Only
All Carna Rose products are sold exclusively for laboratory, analytical, and scientific research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or mitigation of any disease or medical condition.
Have a Shipping Question?
Contact Carna Rose before placing your order or promptly after discovering a shipping, delivery, or fulfillment concern.