Refund & Chargeback Policy

Refund Policy

Due to the nature of the research materials sold by Carna Rose, all completed sales are final. We do not accept returns or exchanges after an order has been shipped.

Once a product leaves our facility, we cannot verify how it has been stored, handled, or maintained. For safety, quality-control, and product-integrity reasons, returned materials cannot be restocked or resold.

Damaged, Missing, or Incorrect Items

Although all sales are final, Carna Rose will review legitimate concerns involving products that arrive damaged, incorrect, or missing from a shipment.

Any issue must be reported to Carna Rose within seven calendar days of confirmed delivery. Requests submitted after this period may not be eligible for review.

To help us investigate the issue, please provide:

• Your full name and order number
• A clear description of the problem
• Photos of the product, packaging, and shipping label
• Any other information requested during our review

Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders may only be canceled when they have not yet been processed, packed, or transferred to the shipping carrier.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled. Submitting a cancellation request does not guarantee that the order can be stopped before fulfillment.

Shipping and Delivery

Carna Rose is not responsible for delays caused by shipping carriers, weather conditions, incorrect delivery information, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Carna Rose is not obligated to replace or refund an order delivered to the address entered during purchase.

Orders marked as delivered by the shipping carrier will be considered successfully delivered unless the available tracking information or carrier investigation demonstrates otherwise.

Resolving an Order Issue

We ask that customers contact Carna Rose directly before opening a payment dispute or chargeback. This gives our team an opportunity to review the order, shipping records, and customer concerns and work toward an appropriate resolution.

Please include all relevant order details when contacting us so that the matter can be investigated as quickly as possible.

Chargebacks and Payment Disputes

A chargeback should not be used as an alternative to contacting Carna Rose about an order concern. Customers agree to make a reasonable attempt to resolve the issue directly with Carna Rose before disputing a payment through their bank, card issuer, or payment provider.

If a chargeback is filed, Carna Rose may provide the payment processor with documentation related to the transaction, including:

• Order and payment records
• Shipping and delivery confirmation
• Tracking information
• Relevant website policies
• Communications concerning the order

Accounts associated with abusive, fraudulent, or unwarranted payment disputes may be restricted from placing future orders with Carna Rose.

Customer Acknowledgment

By completing a purchase through Carna Rose, you confirm that you have reviewed and accepted this Refund & Chargeback Policy, including the final-sale policy and the procedures for reporting damaged, missing, or incorrect products.

You also acknowledge that all products sold by Carna Rose are intended solely for laboratory and scientific research purposes and are not intended for human consumption.

Changes to This Policy

Carna Rose may revise this policy when necessary to reflect changes to our procedures, shipping practices, payment requirements, or applicable business obligations.

The version displayed on this page at the time an order is placed will apply to that purchase.